At Sooqtic.com, we strive to ensure your orders are delivered promptly and securely. Please read our delivery policy to understand the shipping options, time frames, and costs.
1. Delivery Locations
We currently deliver to addresses within Morocco. For international deliveries, please contact us at: contact@sooqtic.com
2. Delivery Times
Free Shipping: 2-7 business days (depending on your location).
Standard Delivery: 2-5 business days (depending on your location).
Express Delivery: 1-3 business days (available for select locations).
Note: Delivery times are estimates and may be affected by factors such as holidays, weather conditions, or unforeseen delays.
3. Delivery Fees
Free Shipping: 0 MAD per order.
Standard Delivery: 25 MAD per order.
Express Delivery: 50 MAD per order.
4. Order Processing Time
Orders are processed within 24 hours of receiving the order.
Orders placed on weekends or public holidays will be processed the next business day.
5. Delivery Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
6. Missed Deliveries
If you are not available to receive the delivery, the courier will attempt a second delivery or leave a notification with instructions for rescheduling or picking up your package.
7. Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 48 hours of receiving the package at: Email: contact@sooqtic.com Whatsapp: 0629860205
Provide the following details:
Order number.
Photos of the damaged item and packaging.
We will arrange a replacement or refund based on your preference.
8. Contact Us
For any questions or concerns related to delivery, please reach out to us.
